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Tamkeen Technologies Acquires SolexPlus and Launches Its New Identity Jsour By Tamkeen Technologies

Tamkeen Technologies Acquires SolexPlus and Launches Its New Identity Jsour By Tamkeen Technologies

12 Feb 2025

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Tamkeen Technologies has acquired SolexPlus, as part of its strategic expansion to enhance digital experiences. With this strategic move, the company has launched its new identity under the name Jsour By Tamkeen Technologies, reflecting its ambitious vision to provide advanced solutions that support digital transformation and enhance customer experience.

JSOUR has announced the launch of a range of AI-powered solutions, aimed at improving customer experience and increasing the efficiency of contact centers. These solutions leverage artificial intelligence and local expertise, ensuring smooth and fast interactions with customers while delivering smart services that meet their needs efficiently.

Jsour’s suite of innovative solutions includes AI Voice Call Assistant, an intelligent assistant that receives voice calls and interacts with customers, with the ability to understand and analyze speech, providing instant and effective responses. It also includes AI Agent Assist for Contact Center Employees, an advanced system designed to support contact center employees by offering real-time guidance for handling conversations and executing tasks accurately, utilizing natural language processing and machine learning. Additionally, JSOUR provides AI Speech-to-Text Analysis, an AI-driven system for analyzing phone calls after they conclude, extracting valuable insights to improve employee performance and ensure high-quality customer interactions.

Reinforcing its commitment to delivering integrated services, Jsour operates through three contact center hubs in Riyadh, Jeddah, and Jazan, along with a remote work model that leverages national talent to drive large-scale projects. This model currently includes over 700 remote female employees who play a key role in supporting major national initiatives, further strengthening Jsour’s ability to offer flexible and innovative solutions that cater to diverse industry needs.

This announcement aligns with Jsour’s commitment to providing innovative solutions that enhance contact center services and elevate customer experiences through AI-powered technologies.

Tamkeen Technologies is a government entity, established in 2013 and specialized in information technology. It was built and developed by intelligent Saudi minds, who are passionate about empowering future technology, and consider the Saudi Vision 2030 as the motivation behind their ambition. Tamkeen Technologies designs innovative solutions to ease digital transformation in government and private organizations, through adopting the leading technologies and increasing value from their strategic partnerships.