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Privacy and Policy

Privacy and Policy

Who We Are

Tamkeen Technologies is a privately held joint-stock company registered under commercial registration number (1010380165) and headquartered in Riyadh. The company specializes in providing technology solutions, consulting, and services to meet customer needs.

Contact Information:

  • Phone: +966920023600

  • Email: info@tamkeentech.sa

Introduction

At Tamkeen Technologies, we prioritize the protection of your personal data and transparency in how we handle it. This policy outlines our practices regarding the collection, processing, and protection of your personal information. By accepting this policy, you consent to the collection and use of your data as described, in compliance with the Personal Data Protection Law and its executive regulations (Royal Decree No. M/19, dated 16/09/2021).

What Personal Data Do We Collect?

We collect personal data as required to provide our products and services in compliance with relevant laws and regulations. The data we collect includes:

  • Account Information: Name, business name, ID number, addresses, contact details, licenses, records, bank account details, and location.

  • Technical Data: IP address, device information, browser type, and usage data.

  • Financial Data: Payment transaction details.

  • Communication Data: Emails, messages, and direct interactions.

  • Marketing Preferences: Preferences regarding marketing communications.

  • Employment Information: Date of birth, gender, nationality, residency details, work eligibility documents, qualifications, and CV details.

How Is Your Personal Data Collected?

We collect and process your personal data through:

  • Services: When you visit, register, or subscribe to our services.

  • Direct Communication: Emails, phone calls, chat messages, social media, and website interactions.

  • Surveys: Participation in customer feedback and surveys.

  • Cookies: Small text files stored on your device to enhance user experience, remember preferences, and track activities.

Purpose of Collecting Personal Data

We collect personal data for various purposes, including but not limited to:

  • Providing, developing, and improving our services.

  • Supporting internal operations and systems.

  • Verifying user identity.

  • Understanding customer needs.

  • Marketing and communication.

  • Responding to inquiries and complaints.

  • Fulfilling contractual obligations.

  • Compliance with legal and regulatory requirements.


Disclosure of Your Personal Data

Your privacy is our priority. We take all necessary measures to protect your data from unauthorized access or disclosure. We only disclose your data in the following cases:

  • With your explicit consent.

  • To affiliated companies.

  • To service providers working on our behalf.

  • When required by law or regulatory authorities.


Legal Basis for Collecting and Processing Personal Data:

We process your personal data based on:

  • Your explicit consent, which you may withdraw at any time.

  • Contractual necessity, to fulfill our agreements with you.

  • Legitimate interests, provided they do not infringe on your rights.

  • Legal obligations, as required by applicable laws.

  • Public interest, where necessary for regulatory or safety reasons.


Retention of Your Personal Data

We retain your data only as long as necessary to fulfill the purposes stated in this policy, unless a longer retention period is required by law. Once the purpose of data collection is fulfilled, we will securely delete it unless legal obligations mandate otherwise. Your data is stored within Saudi Arabia in Tamkeen Technologies' data centers or authorized cloud service providers.

Your Rights Regarding Your Personal Data

Under the Personal Data Protection Law, you have the following rights:

  • Right to be informed: You can request details about data collection, processing, and retention.

  • Right to access: You can access your stored personal data through your account or by contacting us.

  • Right to request a copy: You may request a readable copy of your personal data.

  • Right to correction: You can update or modify inaccurate data.

  • Right to deletion: You may request data deletion if it is no longer needed unless legal grounds require retention.

  • Right to withdraw consent: You may withdraw consent at any time, except where legal obligations apply.


We will process your requests within 30 days, with an extension of an additional 30 days if required.

Collection of Data from Minors

If you are under 18 years old, your guardian must provide consent for the collection and processing of your data.

How to Submit a Complaint or Objection

If you believe your data is not handled in compliance with the law, you may file a complaint with our Customer Care Department at care@tamkeentech.sa. If unsatisfied with the response or lack thereof within 30 days, you may escalate the complaint to the Saudi Data and Artificial Intelligence Authority (SDAIA).

Updates to the Privacy Policy

Tamkeen Technologies reserves the right to update this privacy policy as needed. Changes will take effect immediately upon publication on our website. We recommend reviewing this policy periodically for updates.