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JSOUR
JSOUR
A Newly established Saudi brand passionate for enhancing CX & BPO industry, subsidiary from Tamkeen Technologies, the pioneering government entity in information technology sector.
Overview
JSOUR is meticulously designed to transcend traditional customer service paradigms, offering businesses a comprehensive suite of CX solutions. JSOUR target is to deliver intelligent customer engagement solutions that transform interactions into meaningful & useful experiences, by merges cutting-edge technological advancements with unmatched service excellence, thereby establishing a new benchmark in the realm of digital customer interactions.
Our Solution
showcases the strategies and services provided to effectively solve the identified challenges.
Customer Experience (Consulting Services - Mystery Shopping - Campaigns Executions - Surveys)
Digital Transformation (Robotics & Automation - Omnichannel AI Powered - Data Analytics & Business Intelligence)
Business Process Outsourcing (BPO) (Contact Centers - Sales, Marketing & Collection - Human Resources Outsourcing - Technical Support & Helpdesk)
Emerging AI Solutions (AI Virtual Agent, Assistant - AI Speech, Text Insight, Sentiment Analysis - AI Knowledge Companion)
Outcomes
outlines the tangible benefits and results that customers can achieve through service.
Enhanced customer experiences through consistent monitoring and predictive analytics.
Reduced operational costs with automation and streamlined processes.
Improved service delivery times and interaction quality.
Integration of cutting-edge AI technologies for superior customer insights.
Achievement of global standards and operational excellence in contact center management.
Key Features
focuses on the core functionalities and unique aspects that distinguish the service.
the core functionalities and unique aspects that distinguish the service.
Advanced digital transformation solutions powered by AI.
Expertise in BPO services across multiple domains.
AI-driven tools for knowledge management and service optimization.
State-of-the-art automation and intelligent systems for efficiency.
Compliance with COPC global standards for contact center operations.