Tamkeen Technologies has launched its “Virtual Branch” solution at LEAP 2026, enabling organizations to deliver secure, seamless services remotely while enhancing the customer experience.

The solution enables customers to book virtual appointments through mobile or Nafath, with features including a smart waiting room and an AI-powered virtual assistant. It also uses AI to analyze customer sentiment, measure satisfaction, summarize meetings, and generate analytical reports to support data-driven service improvements.

By reducing the need for in-person visits and enabling organizations to operate virtual branches without the costs associated with physical facilities, the solution supports greater operational efficiency and cost optimization.

The launch reflects Tamkeen Technologies’ commitment to developing solutions that enhance service quality and customer experience, in support of the objectives of Saudi Vision 2030.