Jsour by Tamkeen Technologies, a trailblazer in AI-driven solutions, has signed a strategic agreement with Intella, the leading Arabic-AI company, to revolutionize contact center services through cutting-edge AI-powered analytics. This partnership is set to transform customer experiences, enhance service quality, and optimize operational costs by leveraging advanced artificial intelligence technologies.

Through this collaboration, Jsour will integrate Intella’s state-of-the-art AI analytics into its contact centers, enabling real-time speech-to-text processing, sentiment analysis, and deep customer insights. Intella’s expertise in AI-driven language analytics supports over 25 Arabic dialects, ensuring precise transcription and intelligent automation for faster, more efficient customer interactions. The AI-powered speech and analysis models built by intella will be securely deployed through Tamkeen’s state-of-the-art data centers, ensuring high performance, reliability, and compliance with local data security standards.

“This agreement marks a significant step in our mission to redefine customer engagement through AI-powered solutions," said Eng. Ali Alzubaidi, Acting CEO of Jsour by Tamkeen Technologies. "By harnessing the power of AI in Arabic language processing, we aim to streamline communication, enhance response times, and deliver data-driven decision-making that improves overall service delivery."

This strategic move reinforces Jsour’s commitment to driving innovation in AI-powered customer service solutions, ensuring businesses stay ahead in an increasingly digital and multilingual world.

Tamkeen Technologies is a government entity, established in 2013 and specialized in information technology. It was built and developed by intelligent Saudi minds, who are passionate about empowering future technology, and consider the Saudi Vision 2030 as the motivation behind their ambition. Tamkeen Technologies designs innovative solutions to ease digital transformation in government and private organizations, through adopting the leading technologies and increasing value from their strategic partnerships.